Storycises Terms & Conditions

This website is owned and operated by Storycises Ltd who are completely dedicated to your total satisfaction. If you have any suggestions or comments or if you need to contact us, please email us or use the details below.

Contact details:

Storycises Ltd, 145-157 St John Street, London EC1V 4PW

Phone: 07543 233238 Email: storycises@gmail.com

Company number: 8534038

Storycises is a Trade Mark registered to Total Childrens Ltd. You must not: (a) reproduce, duplicate, copy or otherwise exploit Storycises  Ltd or any of its material for any commercial purpose; (b) modify any material or items supplied by Storycises Ltd; or (c) redistribute Storycises Ltd material (d) Sell or offer for sale or advertise for sale the Storycises range of products on Amazon, Ebay or any other third party online sales websites without a signed agreement from the Supplier. (e) Allow the bidding of Storycises on any PPC (pay per click) Internet campaign/s which is strictly forbidden.

Making A Purchase

We accept payment by cheque or bank transfer

When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Special Offers and Discounts: All offers are subject to availability, and any offers/discounts shown are available on selected items only.

The contract between us: We must receive payment of the whole of the price for the goods that you order before your order can be accepted. Once payment has been received by us we will confirm that your order has been accepted by sending an email to you at the email address you provide in your order form. Our acceptance of your order brings into existence a legally binding contract between us.

Payment Notwithstanding delivery goods shall remain the property of Storycises Ltd until such time as all payments are made in full

Right for you to cancel your contract

You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.

  • To cancel your contract you must notify us in writing.
  • If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
  • Once you have notified us that you are cancelling your contract, any sum will be re-credited to you as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. The goods should be returned insured via recorded delivery to us undamaged and returned in a saleable condition, all accompany products ordered with the product must be returned at the same time. If you do not return the goods delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
  • Packaging must be retained. Carriers have a right to refuse collection of consignments without appropriate packaging

Cancellation by us

  • We reserve the right to cancel the contract between us if:
    • we have insufficient stock to deliver the goods you have ordered;
    • we do not deliver to your area; or
    • one or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
    • If we do cancel your contract we will notify you by e-mail and will re-credit to your account any sum deducted by us from your credit card as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered

Select Delivery Service Required

Members of the Public

Standard shipping and handling within the UK is FREE to members of the public. There are no hidden additional extra costs, the price shown is a delivered price to your door. All overseas orders will be subject to additional postage charges. For information on overseas orders contact us. Shipping and handling to overseas addresses including Ireland are subject to an additional charge as stated in the delivery charges section of the website current at the time of the order.

Liability

If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.

If you do not receive goods ordered by you within 30 days of the date on which you ordered them, we shall have no liability to you unless you notify us in writing at our contact address of the problem within 40 days of the date on which you ordered the goods.

If you notify a problem to us under this condition, our only obligation will be, at your option:

  • to make good any shortage or non-delivery;
  • to replace or repair any goods that are damaged or defective; or
  • to refund to you the amount paid by you for the goods in question in whatever manner is appropriate

Save as precluded by law, we will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.

Notwithstanding the foregoing, nothing in these terms and conditions is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from our negligence.

Delivery Schedule

All orders will be processed immediately. Standard delivery are normally received in 14 working days. These orders are normally dispatched by Royal Mail delivery service. International orders are generally received in under 14 days.

Ireland orders are normally delivered within 14 days

You must inform us within seven working days of the delivery due date if the goods are lost or damaged in transit so that we can make a prompt claim against the delivery company and correct the problem. Please quote your order number in all correspondence.

You agree that proof of delivery supplied by any delivery company is sufficient evidence to establish that goods have been received.

Delivery of goods to you

We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. For your own good please ensure that you check the goods thoroughly for any visible signs of damage etc before signing.

You will become the owner of the goods you have ordered when they have been delivered to you and paid for in full. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction. If however you delay in accepting the goods, our delivery responsibility for everything other than any damage incurred in transit or other negligence on our behalf will end on the date the carrier tried to deliver the goods to you. The carrier is entitled to hold the goods in storage and charge you a reasonable charge for the storage and insurance for the goods which you will be liable to pay to the carrier. You may also become liable for the redelivery costs of the goods for a second time. Once the delivery process begins, i.e. goods are in transit, then you will not be able to cancel any contract you have with us for the services carried out by us on your behalf such as the postage and packing services.

Events beyond our control

We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.

Invalidity If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected.

Guarantee

We guarantee your satisfaction. Please advise us within 7 days if you are not completely satisfied or the items have been damaged BEFORE returning any item. All items returned will be at the customers cost.

Governing Law: The contract between us shall be governed by and interpreted in accordance with English law and we both agree to submit to the non-exclusive jurisdiction of the English Courts.

Entire agreement: These terms and conditions, together with our current website prices, delivery details, contact details and privacy policy, set out the whole of our agreement relating to the supply of the goods to you by us. Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorized representation about the nature or quality of any goods offered for sale by us.

Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.

Privacy Policy

Storycises Limited does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.